1. Welcome Home.
Welcome to Sentri.
Sentri Inc. (“Sentri”, “we”, “us”) provides an all-in-one home monitoring and automation solution via its simple, powerful, and beautiful Sentri hardware device (the “Device”) and its mobile software applications (the “Apps”), all of which are available at sentri.me (the “Site”) or elsewhere. (In these Terms, the Device, the Apps, and the Site are collectively referred to as the “Services”).
By purchasing and using the Device, downloading the Apps, visiting the Site, or otherwise accessing or using the Services, you agree that you have read, understood, and agree to these Terms of Service. If you do not agree to these Terms, you may not use the Services.
2. Additional Terms; Conflicts; Changes.
In addition to these Terms, the following additional terms apply to your use of the Services. By using the Services, you agree to be these additional terms, as applicable, all available at www.sentri.me/legal (collectively the “Additional Terms”)
- EULA, which governs your use of the Apps, the software embedded in the Device, and any other software applications you may obtain from Sentri;
- Limited Warranty, which covers the Device;
- Any purchasing terms Sentri includes when you purchase the Device or subscribe to additional paid services (such as Sentri’s paid video history and cloud data storage); and
- Any additional terms or conditions Sentri may supply from time to time.
In the event of a conflict between these Terms and any of the Additional Terms, these Terms will control.
We reserve the right at any time to:
- change these Terms and the Additional Terms; or
- change the Services, including eliminating any information, application, or other feature of the Services.
3. Using the Services. By using the Services, you represent that you are at least 18 years old or, if you are under 18 but are at least 13 years old (a “Minor”), that you are using the Services with the consent of your parent or legal guardian and that you have received your parent’s or legal guardian’s permission to agree to these Terms and use the Services. If you are a parent or legal guardian of a Minor, you hereby agree to bind the Minor to these Terms and to fully indemnify and hold harmless Sentri if the Minor breaches any of these Terms. If you are under 13, you may not use the Services.
You will be required to setup a user account to use the Services. You acknowledge that your account is personal to you. Even if you authorize others to use your account, you remain wholly responsible for your account’s compliance with these Terms and the Additional Terms. You agree to take all reasonable precautions to prevent unauthorized use of the Services and agree to notify us immediately of any unauthorized use.
If you transfer your Device to a new owner, your right to use the Services with respect to that Device will automatically terminate, and the new owner will have no right to use the Sentri Device or Services under your account and will need to register for a separate account with Sentri.
You agree not to do the following:
- Use the Services in any way that violates any applicable law or regulation.
- Engage in any conduct that restricts anyone’s use or enjoyment of the Services, or which, in our opinion, may harm Sentri or other users of the Services.
- Use the Services in any manner that could disable, overburden, damage, or limit our ability to provide the Services.
- Use any robot, spider or other automatic device, process or means to access the Services for any purpose, including monitoring, scraping, or copying any of the materials on the Services.
- Use any manual process to monitor or copy any of the material on the Services or for any other unauthorized purpose without our prior written consent.
- Attempt to interfere with the proper working of the Services.
- Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Services.
- Use the Services for any commercial or fraudulent purposes.
- Transfer, resell, lease, license or otherwise make the Services available to third parties.
- Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Services, or any server, computer or database connected to the Services.
In order to provide you with the best user experience, Sentri may release new versions of the software for the Services, including the Device. You agree that Sentri may automatically and wirelessly provide these new versions of the software to the Device.
If you send or transmit any comments, questions, or related materials to Sentri, (collectively, “Feedback”), recommending any changes to the Service, all such Feedback is, and will be treated as, non-confidential and non-proprietary. You represent that you have all rights necessary to submit the Feedback. You hereby grant to Sentri, with or without any attribution to you, a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, market, reproduce, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback.
4. Ordering the Device; Subscription Services.
Sentri may make the Devices available for purchase through the Site. Any sale of the Devices through the Site is subject to these Terms and to any additional purchasing terms. You agree to pay any amounts and fees Sentri charges for your purchase of the Device.
Sentri may provide certain additional services (such as paid video history and cloud data storage) that require a paid subscription (“Subscriptions”). Pricing for and descriptions of any such additional paid services are available at www.sentri.me/plans.
You may purchase the Device via the Site. You may purchase Subscriptions via the Site or via the Apps. If you decide to purchase the Device or Subscriptions, you may do so through Sentri’s online store, which is hosted by Shopify. When you click submit your order, your payment information will be handled by an independent third party service, either Stripe or Paypal, which operate under separate terms with respect to your online payment transaction.
Before you are required to make any payment, whether for the Device or for Subscriptions, you will have an opportunity to review and accept the amount that you will be charged. All amounts are in U.S. Dollars and are non-refundable, except as otherwise provided for by these Terms.
Sentri will charge the payment method you specify at the time of purchase. You authorize Sentri to charge all sums described herein to such payment method. Sentri will automatically renew your Subscription on a monthly or annual basis until you cancel your Subscriptions. You may cancel your Subscriptions from paid services by via the Apps or by contacting Sentri at email@example.com. If you you cancel your Subscriptions such cancellation will become effective at the the end of the then-current subscription term.
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is canceled.
Sentri may change the payment required for the Device, the Subscriptions, or for any other component of the Services, on a going-forward basis, at any time.
5. Third Party Content and Linked Accounts.
a. Third Party Content. Sentri displays through the Services various materials and content from third parties, such as Forecast.io (“Third Party Materials”). The display on or through the Services of such Third Party Materials does not in any way imply, suggest, or constitute any sponsorship, endorsement, or approval by Sentri of any third party or any affiliation between any such third party and Sentri. Furthermore, in using and accessing the Services, you agree that Sentri is in no way responsible for the accuracy, timeliness, or completeness of Third Party Materials. Sentri’s display of specific Third Party Materials does not suggest a recommendation by Sentri of the third party or any products, services, websites or plans offered. Your interaction with any third party accessed through the Service (whether online or offline) is at your own risk, and Sentri will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such third party or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with the third party.
b. Linked Accounts. Some features of the Services may allow you to link your Sentri account to your accounts on third party services (collectively, the “Integrated Services”). If you link your Sentri account to any Integrated Services, you are authorizing Sentri to store and use your access credentials to access your account on your behalf as your agent to integrate your experience with the Services with content, information, and features available through such Integrated Services. Use of Integrated Services in this manner may be subject to additional terms established by the applicable third parties providing the Integrated Services, and it is your sole responsibility to comply with such third party terms. Sentri provides such information and links as a convenience to you and such links and references should not be considered endorsements or recommendations of such sites or any content, products or information offered on such sites.
6. User Generated Content.
You are solely responsible for any information, opinions, messages, comments, and other content that you may submit, upload, post, or otherwise make available on or through the Services (“User Generated Content). You may not upload, post or otherwise make available any material protected by copyright, trademark, or any other proprietary right without the express permission of the owner of such copyright, trademark or other proprietary right, and the burden of determining whether such materials are protected by such rights are yours. You shall be solely responsible for any damage that may result from any such infringements (copyrights, trademarks, proprietary rights, violation of contract, privacy or publicity rights, or any other harm) as it relates to your User Generated Content. You will have sole responsibility
If you choose to provide Sentri with User Generated Content, unless otherwise explicitly stated, you agree that any such User Generated Content is provided on a non-proprietary and non-confidential basis. You hereby grant to Sentri a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense) to use, reproduce, publicly perform, publicly display, copy, transmit, stream, broadcast, cache, transfer, and otherwise exploit such User Generated Content for promotional and marketing purposes.
7. Term and Termination.
These Terms will remain in effect until terminated. Your rights and licenses under these Terms will terminate immediately upon your breach of these Terms. You may terminate these Terms by canceling your account with Sentri and, if applicable uninstalling the Apps, and ceasing use of the Device. Sentri may terminate the Services, or limit or terminate your access to the Services at any time for any reason or no reason at all. No refunds will be granted in connection with any termination of the Services. You agree that termination of your account is your sole remedy for any dissatisfaction with the Services.
8. Reliance on Information; Limitations of the Services.
Any information contained in the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other user of the Services, or by anyone who may be informed of any of its contents.
The Services, including monitoring service, are intended to provide you with information about your home. While Sentri intends for the Services to be both reliable and useful, the Services are not replacement for any third-party monitored security system. You acknowledge that Sentri is not certified for emergency response. SENTRI DOES NOT SECURE AGAINST EMERGENCIES AND WILL NOT DISPATCH EMERGENCY AUTHORITIES IN THE EVENT OF AN EMERGENCY. While the Device monitors air quality, THE DEVICE IS NOT A REPLACEMENT FOR SMOKE OR CARBON MONOXIDE DETECTORS.
9. Ownership of Intellectual Property.
The Services are owned by Sentri, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
Sentri, the Sentri logo, the Device, and all related names, logos, product and service names, designs and slogans are trademarks of Sentri or its affiliates or licensors. You may not use such marks without Sentri’s prior written permission. All other names, logos, product and service names, designs and slogans included in the Services are the trademarks of their respective owners.
Subject to these Terms, Sentri grants you a limited, non-exclusive, non-transferable, term-limited, non-sublicensable, revocable license to use any software that is provided by Sentri that is pre-installed on, embedded in or incorporated into the Device solely in connection with your use of the Services.
10. Disclaimer of Warranties.
Please read this carefully. It affects your rights. Most customer concerns can be resolved quickly and effectively to a customer’s satisfaction by contacting us at firstname.lastname@example.org.
YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER SENTRI NOR ANY PERSON ASSOCIATED WITH SENTRI MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER SENTRI NOR ANYONE ASSOCIATED WITH SENTRI REPRESENTS THAT THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
SENTRI HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.
11. Limitation on Liability.
WHEN PERMITTED BY LAW, SENTRI, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES.
You agree to defend, indemnify and hold harmless Sentri, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Services.
13. Dispute Resolution.
a. Generally. The laws of the state of Delaware, without giving effect to its principles of conflicts of law, govern all adversarial proceedings arising out of the Terms and your use of the Services. In the interest of resolving disputes between you and Sentri in the most expedient and cost effective manner, you and Sentri agree that any and all disputes arising out of or relating in any way with these Terms or your use of the Services shall be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms or the Services, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and regardless of whether the claims arise during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND SENTRI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
b. Exceptions. We both agree that Section 12(a) above will not waive, preclude, or otherwise limit either of Sentri’s rights to (1) seek injunctive relief in a court of law, or (2) file suit in a court of law to address intellectual property infringement claims.
c. Fees. Any arbitration hearings will take place at a location to be agreed upon in San Francisco, California provided that if the claim is for $10,000 or less, the party requesting relief may choose whether the arbitration will be conducted through binding non-appearance-based arbitration. This non-appearance-based arbitration must comply with the following rules: (a) the arbitration shall be conducted by telephone, online, and/or be solely based on written submissions (the specific manner shall be chosen by the party initiating the arbitration); (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (c) any judgment on the award rendered by the arbitrator shall be final and may be entered in any court of competent jurisdiction. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In such case, you agree to reimburse Sentri for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
d. No Class Actions. YOU AND SENTRI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Sentri agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
e. Enforceability. If Sections 12(a) or 12(c) are found to be unenforceable, then the parties agree that the laws of the state of Delaware, without giving effect to its principles of conflicts of law, govern all adversarial proceedings arising out of these Terms and your use of the Services. Any legal suit, action or proceeding arising out of, or related to, these Terms or your use of the Services must be instituted exclusively in San Francisco, California, and each party hereby submits to the exclusive jurisdiction of those courts for purposes of any such proceeding.
a. Force Majeure. You acknowledge and understand that if Sentri is unable to provide the Services as a result of a force majeure event Sentri will not be in breach of these Terms. A force majeure event means any event beyond the control of Sentri.
b. Compliance with Laws. You agree to familiarize yourself with and abide by all applicable local, state, national and international laws and regulations and you are solely responsible for all acts or omissions that occur under your account, including any content transmitted through the Services.
c. Limitation on Time to File Claims. Any cause of action or claim you may have arising out of or relating to these Terms or the Services must be commenced within one year after the cause of action accrues, otherwise, such cause of action or claim is permanently barred.
d. Severability. Subject to Section 12(e), if any provision of these Terms or the Additional Terms is held to be unenforceable, then that provision will be modified to the minimum extent necessary to make it enforceable, unless that modification is not permitted by law, in which case that provision will be disregarded.
e. Entire Agreement. These Terms and the Additional Terms constitute the entire understanding between you and Sentri with respect to the Services and supersedes all other agreements, whether written and oral, between you and Sentri.
15. Contacting Sentri.
You can contact Sentri Inc., the provider of the Services, using the information below:
340 S Lemon Avenue #2238
Walnut, CA 91789