Terms of Service

1. Welcome Home.

Welcome to Sentri.

Sentri Inc. (“Sentri”, “we”, “us”) provides an all-in-one home monitoring and automation solution via its simple, powerful, and beautiful Sentri hardware device (the “Device”) and its mobile software applications (the “Apps”), all of which are available at sentri.me (the “Site”) or elsewhere. (In these Terms, the Device, the Apps, and the Site are collectively referred to as the “Services”).

By purchasing and using the Device, downloading the Apps, visiting the Site, or otherwise accessing or using the Services, you agree that you have read, understood, and agree to these Terms of Service. If you do not agree to these Terms, you may not use the Services.

2. Additional Terms; Conflicts; Changes.

In addition to these Terms, the following additional terms apply to your use of the Services. By using the Services, you agree to be these additional terms, as applicable, all available at www.sentri.me/legal (collectively the “Additional Terms”)

  • Privacy Policy, which describes our policies with respect to the collection, use, and disclosure of personal information from you;
  • EULA, which governs your use of the Apps, the software embedded in the Device, and any other software applications you may obtain from Sentri;
  • Limited Warranty, which covers the Device;
  • Any purchasing terms Sentri includes when you purchase the Device or subscribe to additional paid services (such as Sentri’s paid video history and cloud data storage); and
  • Any additional terms or conditions Sentri may supply from time to time.

In the event of a conflict between these Terms and any of the Additional Terms, these Terms will control.

We reserve the right at any time to:

  • change these Terms and the Additional Terms; or
  • change the Services, including eliminating any information, application, or other feature of the Services.

3. Using the Services. By using the Services, you represent that you are at least 18 years old or, if you are under 18 but are at least 13 years old (a “Minor”), that you are using the Services with the consent of your parent or legal guardian and that you have received your parent’s or legal guardian’s permission to agree to these Terms and use the Services. If you are a parent or legal guardian of a Minor, you hereby agree to bind the Minor to these Terms and to fully indemnify and hold harmless Sentri if the Minor breaches any of these Terms. If you are under 13, you may not use the Services.

You will be required to setup a user account to use the Services. You acknowledge that your account is personal to you. Even if you authorize others to use your account, you remain wholly responsible for your account’s compliance with these Terms and the Additional Terms. You agree to take all reasonable precautions to prevent unauthorized use of the Services and agree to notify us immediately of any unauthorized use.

If you transfer your Device to a new owner, your right to use the Services with respect to that Device will automatically terminate, and the new owner will have no right to use the Sentri Device or Services under your account and will need to register for a separate account with Sentri.

You agree not to do the following:

  • Use the Services in any way that violates any applicable law or regulation.
  • Engage in any conduct that restricts anyone’s use or enjoyment of the Services, or which, in our opinion, may harm Sentri or other users of the Services.
  • Use the Services in any manner that could disable, overburden, damage, or limit our ability to provide the Services.
  • Use any robot, spider or other automatic device, process or means to access the Services for any purpose, including monitoring, scraping, or copying any of the materials on the Services.
  • Use any manual process to monitor or copy any of the material on the Services or for any other unauthorized purpose without our prior written consent.
  • Attempt to interfere with the proper working of the Services.
  • Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Services.
  • Use the Services for any commercial or fraudulent purposes.
  • Transfer, resell, lease, license or otherwise make the Services available to third parties.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Services, or any server, computer or database connected to the Services.

In order to provide you with the best user experience, Sentri may release new versions of the software for the Services, including the Device. You agree that Sentri may automatically and wirelessly provide these new versions of the software to the Device.

If you send or transmit any comments, questions, or related materials to Sentri, (collectively, “Feedback”), recommending any changes to the Service, all such Feedback is, and will be treated as, non-confidential and non-proprietary. You represent that you have all rights necessary to submit the Feedback. You hereby grant to Sentri, with or without any attribution to you, a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, market, reproduce, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback.

4. Ordering the Device; Subscription Services.

Sentri may make the Devices available for purchase through the Site. Any sale of the Devices through the Site is subject to these Terms and to any additional purchasing terms. You agree to pay any amounts and fees Sentri charges for your purchase of the Device.

Sentri may provide certain additional services (such as paid video history and cloud data storage) that require a paid subscription (“Subscriptions”). Pricing for and descriptions of any such additional paid services are available at www.sentri.me/plans.

You may purchase the Device via the Site. You may purchase Subscriptions via the Site or via the Apps. If you decide to purchase the Device or Subscriptions, you may do so through Sentri’s online store, which is hosted by Shopify. When you click submit your order, your payment information will be handled by an independent third party service, either Stripe or Paypal, which operate under separate terms with respect to your online payment transaction.

Before you are required to make any payment, whether for the Device or for Subscriptions, you will have an opportunity to review and accept the amount that you will be charged. All amounts are in U.S. Dollars and are non-refundable, except as otherwise provided for by these Terms.

Sentri will charge the payment method you specify at the time of purchase. You authorize Sentri to charge all sums described herein to such payment method. Sentri will automatically renew your Subscription on a monthly or annual basis until you cancel your Subscriptions. You may cancel your Subscriptions from paid services by via the Apps or by contacting Sentri at support@sentri.me. If you you cancel your Subscriptions such cancellation will become effective at the the end of the then-current subscription term.

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is canceled.

Sentri may change the payment required for the Device, the Subscriptions, or for any other component of the Services, on a going-forward basis, at any time.

5. Third Party Content and Linked Accounts.

a. Third Party Content. Sentri displays through the Services various materials and content from third parties, such as Forecast.io (“Third Party Materials”). The display on or through the Services of such Third Party Materials does not in any way imply, suggest, or constitute any sponsorship, endorsement, or approval by Sentri of any third party or any affiliation between any such third party and Sentri. Furthermore, in using and accessing the Services, you agree that Sentri is in no way responsible for the accuracy, timeliness, or completeness of Third Party Materials. Sentri’s display of specific Third Party Materials does not suggest a recommendation by Sentri of the third party or any products, services, websites or plans offered. Your interaction with any third party accessed through the Service (whether online or offline) is at your own risk, and Sentri will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such third party or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with the third party.

b. Linked Accounts. Some features of the Services may allow you to link your Sentri account to your accounts on third party services (collectively, the “Integrated Services”). If you link your Sentri account to any Integrated Services, you are authorizing Sentri to store and use your access credentials to access your account on your behalf as your agent to integrate your experience with the Services with content, information, and features available through such Integrated Services. Use of Integrated Services in this manner may be subject to additional terms established by the applicable third parties providing the Integrated Services, and it is your sole responsibility to comply with such third party terms. Sentri provides such information and links as a convenience to you and such links and references should not be considered endorsements or recommendations of such sites or any content, products or information offered on such sites.

6. User Generated Content.

You are solely responsible for any information, opinions, messages, comments, and other content that you may submit, upload, post, or otherwise make available on or through the Services (“User Generated Content). You may not upload, post or otherwise make available any material protected by copyright, trademark, or any other proprietary right without the express permission of the owner of such copyright, trademark or other proprietary right, and the burden of determining whether such materials are protected by such rights are yours. You shall be solely responsible for any damage that may result from any such infringements (copyrights, trademarks, proprietary rights, violation of contract, privacy or publicity rights, or any other harm) as it relates to your User Generated Content. You will have sole responsibility

If you choose to provide Sentri with User Generated Content, unless otherwise explicitly stated, you agree that any such User Generated Content is provided on a non-proprietary and non-confidential basis. You hereby grant to Sentri a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense) to use, reproduce, publicly perform, publicly display, copy, transmit, stream, broadcast, cache, transfer, and otherwise exploit such User Generated Content for promotional and marketing purposes.

7. Term and Termination.

These Terms will remain in effect until terminated. Your rights and licenses under these Terms will terminate immediately upon your breach of these Terms. You may terminate these Terms by canceling your account with Sentri and, if applicable uninstalling the Apps, and ceasing use of the Device. Sentri may terminate the Services, or limit or terminate your access to the Services at any time for any reason or no reason at all. No refunds will be granted in connection with any termination of the Services. You agree that termination of your account is your sole remedy for any dissatisfaction with the Services.

8. Reliance on Information; Limitations of the Services.

Any information contained in the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other user of the Services, or by anyone who may be informed of any of its contents.

The Services, including monitoring service, are intended to provide you with information about your home. While Sentri intends for the Services to be both reliable and useful, the Services are not replacement for any third-party monitored security system. You acknowledge that Sentri is not certified for emergency response. SENTRI DOES NOT SECURE AGAINST EMERGENCIES AND WILL NOT DISPATCH EMERGENCY AUTHORITIES IN THE EVENT OF AN EMERGENCY. While the Device monitors air quality, THE DEVICE IS NOT A REPLACEMENT FOR SMOKE OR CARBON MONOXIDE DETECTORS.

9. Ownership of Intellectual Property.

The Services are owned by Sentri, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Sentri, the Sentri logo, the Device, and all related names, logos, product and service names, designs and slogans are trademarks of Sentri or its affiliates or licensors. You may not use such marks without Sentri’s prior written permission. All other names, logos, product and service names, designs and slogans included in the Services are the trademarks of their respective owners.

Subject to these Terms, Sentri grants you a limited, non-exclusive, non-transferable, term-limited, non-sublicensable, revocable license to use any software that is provided by Sentri that is pre-installed on, embedded in or incorporated into the Device solely in connection with your use of the Services.

10. Disclaimer of Warranties.

Please read this carefully. It affects your rights. Most customer concerns can be resolved quickly and effectively to a customer’s satisfaction by contacting us at support@sentri.me.

YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER SENTRI NOR ANY PERSON ASSOCIATED WITH SENTRI MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER SENTRI NOR ANYONE ASSOCIATED WITH SENTRI REPRESENTS THAT THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

SENTRI HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.

11. Limitation on Liability.

WHEN PERMITTED BY LAW, SENTRI, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES.

12. Indemnification.

You agree to defend, indemnify and hold harmless Sentri, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Services.

13. Dispute Resolution.

a. Generally. The laws of the state of Delaware, without giving effect to its principles of conflicts of law, govern all adversarial proceedings arising out of the Terms and your use of the Services. In the interest of resolving disputes between you and Sentri in the most expedient and cost effective manner, you and Sentri agree that any and all disputes arising out of or relating in any way with these Terms or your use of the Services shall be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms or the Services, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and regardless of whether the claims arise during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND SENTRI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

b. Exceptions. We both agree that Section 12(a) above will not waive, preclude, or otherwise limit either of Sentri’s rights to (1) seek injunctive relief in a court of law, or (2) file suit in a court of law to address intellectual property infringement claims.

c. Fees. Any arbitration hearings will take place at a location to be agreed upon in San Francisco, California provided that if the claim is for $10,000 or less, the party requesting relief may choose whether the arbitration will be conducted through binding non-appearance-based arbitration. This non-appearance-based arbitration must comply with the following rules: (a) the arbitration shall be conducted by telephone, online, and/or be solely based on written submissions (the specific manner shall be chosen by the party initiating the arbitration); (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (c) any judgment on the award rendered by the arbitrator shall be final and may be entered in any court of competent jurisdiction. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In such case, you agree to reimburse Sentri for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.

d. No Class Actions. YOU AND SENTRI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Sentri agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

e. Enforceability. If Sections 12(a) or 12(c) are found to be unenforceable, then the parties agree that the laws of the state of Delaware, without giving effect to its principles of conflicts of law, govern all adversarial proceedings arising out of these Terms and your use of the Services. Any legal suit, action or proceeding arising out of, or related to, these Terms or your use of the Services must be instituted exclusively in San Francisco, California, and each party hereby submits to the exclusive jurisdiction of those courts for purposes of any such proceeding.

14. Miscellaneous.

a. Force Majeure. You acknowledge and understand that if Sentri is unable to provide the Services as a result of a force majeure event Sentri will not be in breach of these Terms. A force majeure event means any event beyond the control of Sentri.

b. Compliance with Laws. You agree to familiarize yourself with and abide by all applicable local, state, national and international laws and regulations and you are solely responsible for all acts or omissions that occur under your account, including any content transmitted through the Services.

c. Limitation on Time to File Claims. Any cause of action or claim you may have arising out of or relating to these Terms or the Services must be commenced within one year after the cause of action accrues, otherwise, such cause of action or claim is permanently barred.

d. Severability. Subject to Section 12(e), if any provision of these Terms or the Additional Terms is held to be unenforceable, then that provision will be modified to the minimum extent necessary to make it enforceable, unless that modification is not permitted by law, in which case that provision will be disregarded.

e. Entire Agreement. These Terms and the Additional Terms constitute the entire understanding between you and Sentri with respect to the Services and supersedes all other agreements, whether written and oral, between you and Sentri.

15. Contacting Sentri.

You can contact Sentri Inc., the provider of the Services, using the information below:

Sentri Inc.
340 S Lemon Avenue #2238
Walnut, CA 91789
support@sentri.me

Warranty Policy

BY USING YOUR SENTRI DEVICE YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS SENTRI ONE YEAR LIMITED WARRANTY (THIS “WARRANTY”). DO NOT USE YOUR SENTRI DEVICE UNTIL YOU HAVE READ THE TERMS OF THIS WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE SENTRI DEVICE AND RETURN IT IN ACCORDANCE WITH SENTRI’S RETURN POLICIES.
Sentri, Inc. (“Sentri”) warrants to the original recipient (“You”) that your Sentri device (the “Device”) distributed by Sentri shall be free from defects in materials and workmanship under normal use for one year from the date the Sentri device was shipped to You (the “Warranty Period”).
Sentri does not warrant that the operation of the Device will be uninterrupted or error-free. Additionally, this Warranty does not cover software embedded in the Device, Sentri’s website or Sentri’s smartphone applications, which are provided “as is.” Refer to the Sentri End User License Agreement and Terms of Service for details.
1. Exclusive Remedy.

If a covered defect arises with your Device during the Warranty Period, and You submit a valid claim and follow the instructions for returning the product, Sentri will, at our sole discretion and to the extent permitted by law, either (1) repair the Device using either new or refurbished parts, (2) replace the Device with a new or refurbished Device, or (3) refund the purchase price of the Device. All returned Devices for which You have received a replacement will become the property of Sentri.

2. Return Policy

Devices purchased from a third party must be returned in accordance with their return policy. Only items that have been purchased directly from Sentri online can be returned to Sentri. If You are the original purchaser of the Device and You are not satisfied with this product for any reason, You may return the Device within 90 days of the original purchase, provided the item is returned in the original packaging and like-new condition. Sentri does not cover return shipping and You will be solely responsible for costs of return shipping.

3. How to Make a Warranty Claim.

To make a warranty claim, write to Sentri Warranty Support at warranty@sentri.com. You must provide your name, email associated with your Sentri account, and the serial number of your Device to receive support.
Please follow all instructions regarding warranty claims provided by Sentri Support, including resetting the device to remove your data before sending it to Sentri or a Sentri-authorized support center.

4. Duration.

This Warranty lasts one year from the date the Device was shipped to You. If Sentri provides a replacement device under this warranty, the replacement device will be covered under the remainder of the Warranty Period, if any, for the original Device Sentri replaced.

5. Exclusions and Limitations.

This Warranty applies only to hardware products manufactured by Sentri that can be identified by the “Sentri” trade name, or logo affixed to them. This Warranty does not apply to
(a) consumable parts (such as batteries or materials that are designed to diminish over time); (b) cosmetic damage; (c) defects or damage caused by normal wear and tear, loss or theft, misuse, accident, neglect, abuse, alteration, unusual stress, flood, fire, earthquake or other external causes including exposure to liquids, modification, improper or unauthorized repair, installation, testing, or improper storage; (d) to data or information; or (e) to software (even if packaged or sold with the Device or embedded in the Device). Do not disassemble or try to repair the Device. There are no user-serviceable parts in the Device. Disassembling the Device will void its Warranty.

This Warranty is only valid in locations where this Devices are shipped by Sentri. This Warranty does not cover Devices provided to You by any party other than Sentri.

6. Implied Warranties.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENTRI EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, REGARDING THE DEVICES, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE WARRANTY PERIOD.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

7. Limitation of Damages.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, SENTRI SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF SENTRI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

8. Governing Law.

This Warranty is governed by the laws of the State of Delaware, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
This warranty gives You specific legal rights, and You may also have other rights which vary from state to state. If any term of this Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

End User License Agreement (EULA)

PLEASE READ CAREFULLY THE TERMS OF THIS END USER LICENSE AGREEMENT (“EULA”) BEFORE DOWNLOADING, INSTALLING, OR USING SENTRI’S MOBILE APPLICATIONS OR ANY SOFTWARE APPLICATIONS (COLLECTIVELY THE “APPS”) PROVIDED BY SENTRI, INC. (“SENTRI”) IN CONNECTION WITH THE SENTRI DEVICE (THE “DEVICE”). THIS IS A LEGAL AGREEMENT BETWEEN SENTRI AND YOU. THIS EULA, THE SENTRI TERMS OF SERVICE AND THE SENTRI PRIVACY POLICY ARE INCORPORATED HEREIN BY REFERENCE (COLLECTIVELY THE “TERMS”) AND GOVERN YOUR ACCESS TO AND USE OF THE APPS. BY DOWNLOADING, INSTALLING OR USING THE APPS YOU ACKNOWLEDGE AND AGREE THAT:

  1. your use of the Apps in conjunction with the Device is solely at your own risk;
  2. the Apps are licensed, not sold to you and you may use the Apps only as set forth in this EULA;
  3. you consent to the collection, use, sharing and transfer of your personally identifiable information, including the transfer and processing of your information outside your home country, as outlined in the Sentri Privacy Policy;
  4. you acknowledge that third party terms and fees may apply to the use and operation of your mobile device in connection with your use of the Apps, such as your carrier’s terms of service, and fees for phone service, data access, or messaging capabilities, and that you are solely responsible for payment of any and all such fees;
  5. as set forth in this EULA, the Apps is provided “as is”; and
  6. if you are using the Apps on an iOS Device, you agree to and acknowledge the “Notice Regarding Apple,” below.

IF YOU DO NOT AGREE WITH THE ABOVE TERMS (AS DESCRIBED IN FURTHER DETAIL BELOW) DO NOT DOWNLOAD, INSTALL OR USE THE APPS. BY USING THE SENTRI DEVICE, APPS, AND ANY SERVICES ATTACHED TO IT, YOU INDICATE THAT YOU ACCEPT THESE TERMS.

1. Modification of the EULA.

Sentri reserves the right to modify any of the terms and conditions of this EULA at any time and without prior notice. If Sentri materially modifies this EULA it will make reasonable efforts to notify you of the modifications. By continuing to use the Apps after Sentri has posted a modification of this EULA, you agree to be bound by the modified EULA. If you do not agree with or accept the modified, your only recourse is to discontinue the use of and uninstall the Apps. This EULA will also govern any software upgrades or updates provided by Sentri that upgrade or supplement the Apps, unless such upgrades or updates are accompanied by a separate license, in which case the terms of that separate license will apply.

2. Limited License.

Subject to the terms and restrictions set forth in this EULA, Sentri grants you a limited, revocable, non-exclusive, personal, non-sublicensable, non-transferable, non-assignable, limited license to use the Apps, only in object code form, solely in connection with the Sentri Device which you own or control, and only for and in connection with your personal, non-commercial use of the Device.

3. Use Restrictions.

You may not use the Apps in any manner that could: (1) damage, disable, overburden, or impair the Apps (or any server or networks connected to the Apps), or (2) interfere with any third party’s use or enjoyment of the Apps (or any server or networks connected to the App). Except as expressly specified in this EULA, you are not permitted to lease, rent, distribute, or sublicense the Apps or to use the Apps in a time-sharing arrangement or in any other unauthorized manner. Further, no license is granted to you to the source code of the Apps. You may not copy the Apps or accompanying documentation, except as necessary for backup purposes in support of your use of the Apps as permitted by this EULA.

You must reproduce and include all copyright notices and any other proprietary rights notices appearing on the Apps on any copies that you make.

4. Open Source.

Any Open Source Software that may be accompanying the Apps is provided to you under the terms of the open source license agreement or copyright notice accompanying such Open Source Software or in the open source licenses file accompanying the Apps. As used herein “Open Source Software” means open source software components provided with the Apps that are licensed to you under the terms of the applicable license agreements included with such open source software components or other materials for the Apps. This EULA does not apply to any Open Source Software accompanying the Apps and Sentri hereby disclaims any and all liability to you or any third party related thereto.

5. Phone Settings and Uninstall Procedures.

As part of the installation process of the Apps, you may be changing your mobile device settings. By installing the Apps, you agree you have approved such changes. Such changes may include, but are not limited to, the following: (a) Allowing software updates of the Apps once a new version is released and showing notifications from the Apps; and (b) Allowing Sentri access to location-based information.

To uninstall the Apps, you may use the standard uninstall procedures offered by your mobile device’s operating system.

6. Reservation of Rights.

You acknowledge and agree that ownership of and title to the Apps and all subsequent copies thereof regardless of the form or media are held by Sentri. The software, content, visual interfaces, interactive features, information, graphics, design, compilation, computer code and all other elements of the Apps (the “Sentri Materials”), are protected by copyright, trade dress, patent, and trademark laws of the United States and other jurisdictions, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. You further acknowledge and agree that the Apps contain the valuable trade secrets of Sentri and its suppliers. You agree to hold such trade secrets in confidence. Sentri reserves all rights not expressly granted in this EULA. You shall not acquire any right, title or interest to the Sentri Materials, whether by implication, estoppel, or otherwise, except for the limited rights set forth in this EULA.

7. Term and Termination.

This EULA will remain in effect until terminated. The EULA, and your rights and licenses hereunder, will terminate immediately upon your breach of the EULA. You may terminate the EULA by uninstalling and discontinuing your use of the Apps. Sentri may terminate support of the Apps or this EULA, or limit or terminate your access to the Apps at any time for any reason. Sections entitled Reservation of Rights, Term and Termination, Warranty Disclaimer and Limitation of Liability, Indemnification, and Miscellaneous will survive any termination of this EULA.

8. Limited Warranty.

The limited warranty for the Device is as stated on Sentri’s website or on the Limited Warranty in the user manual accompanying the Device. NO WARRANTY IS PROVIDED FOR THE APPS, IT IS PROVIDED ON AN “AS IS” BASIS, WITHOUT WARRANTY OF ANY KIND.

9. Warranty Disclaimer and Limitation of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENTRI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, TITLE, QUALITY, AND NONINFRINGEMENT. SENTRI EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND WITH RESPECT TO THE ACCURACY, VALIDITY, OR COMPLETENESS OF ANY INFORMATION OR FEATURES AVAILABLE THROUGH THE SERVICE, OR THE QUALITY OR CONSISTENCY OF THE SERVICE.

10. Device Limitations.

You acknowledge that neither the Device nor the Apps is certified for emergency response. Any information contained in the Apps is made available solely for general information purposes. Sentri does not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. Sentri disclaims all liability and responsibility arising from any reliance placed on such materials by you or any other user of the Apps, or by anyone who may be informed of any of its contents. YOU UNDERSTAND THAT THE DEVICE AND APP WILL NOT DISPATCH EMERGENCY AUTHORITIES TO YOUR HOME IN THE EVENT OF AN EMERGENCY. All life-threatening and emergency events should be directed to 911 or the appropriate response services.

11. Limitation of Damages.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, SENTRI SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF SENTRI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

12. Miscellaneous.

(1) This EULA and all the policies referenced herein constitute the entire agreement between Sentri and you concerning the subject matter hereof, and it may only be modified by a written amendment signed by an authorized executive of Sentri. (2) The section titles in this EULA are provided solely for convenience and have no legal or contractual significance. (3) This EULA shall be governed by and interpreted under the laws of the State of Delaware regardless of your country of origin or where you access the Services, and without regard to its conflicts of laws provisions or the United Nations Convention for the International Sale of Goods. All actions relating to this EULA and the Apps shall be brought in a state or federal court located in San Francisco County, California. (4) The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches. (5) If for any reason a court of competent jurisdiction finds any provision of his EULA or portion thereof, to be unlawful, void or unenforceable, that provision of this EULA shall be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remainder of this EULA shall continue in full force and effect. (6) You may not assign or transfer your rights under this EULA. Any purported assignment or transfer in violation of this paragraph is void.

13. Notice Regarding Apple.

You acknowledge that this EULA is between you and Sentri, Inc. only, not with Apple, and Apple is not responsible for the Apps and the content thereof. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Apps. In the event of any failure of the Apps to conform to any applicable warranty, then you may notify Apple and Apple will refund the purchase price for the relevant App to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Apps. Apple is not responsible for addressing any claims by you or any third party relating to the Apps or your possession and/or use of the Apps, including, but not limited to: (a) Device liability claims; (b) any claim that the Apps fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third party claim that your possession and use of the Apps infringes that third party’s intellectual property rights. You agree to comply with any applicable third party terms, when using the Apps. Apple, and Apple’s subsidiaries, are third party beneficiaries of this EULA, and upon your acceptance of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third party beneficiary of this EULA. You hereby represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties. If Sentri provides a translation of the English language version of this EULA is provided, the translation is provided solely for convenience, and the English version shall prevail.

14. Contacting Sentri.

If you have any questions about this agreement, you can contact Sentri at support@sentri.me.

Privacy Policy

1. Welcome Home.
Welcome to Sentri.

Sentri Inc. (“Sentri”, “we”, “us”) provides an all-in-one home monitoring and automation solution via its simple, powerful, and beautiful Sentri hardware device (the “Device”) and its mobile software applications (the “Apps”), all of which are available at sentri.me (the “Site”) or elsewhere. (In these Terms, the Device, the Apps, and the Site are collectively referred to as the “Services”).We respect your privacy and are committed to protecting it through our compliance with this policy.This policy describes the types of information we may collect from you or that you may provide when you use the Services, as well as our practices for collecting, using, maintaining, protecting and disclosing that information.This policy applies to information we collect:

  • On the Site, via the Device or the Apps.
  • In email and other electronic messages between you and Sentri.

It does not apply to information collected by:

  • us offline or through any other means; or
  • any third party, including through any application or content that may link to or be accessible from the Services.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By using the Services, you are agreeing to our Terms of Service and this Privacy Policy. Please read them carefully. If you do not agree to this Privacy Policy or the other Terms of Service available at sentri.me/legal, you may not use the Services.Sentri will not knowingly collect personal information from children under the age of 13.

2. Information We Collect About You and How We Collect It

We collect several types of information from and about users of the Services, including information:

  • by which you may be personally identified, such as name, email address, or billing information (“personal information”); and
  • that is about you but individually does not identify you.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Site, use the Device, or use the Apps.

Sentri collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Sentri’s purpose in collecting non-personally identifying information is to better understand how visitors use the Services. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.Sentri also collects potentially personally-identifying information like IP addresses for logged in users and for users leaving comments on the Site. Sentri only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators where the comment was left.

3. Information You Provide to Us

The information we collect via the Services may include:

  • Information that you provide by filling in forms on the Site. This includes information provided at the time of registering to use the Services. We may also ask you for information when you report a problem with the Services.
  • Those who engage in transactions with Sentri are asked to provide additional information, including as necessary the personal and billing information required to process those transactions. In each case, Sentri collects such information only insofar as is necessary or appropriate to fulfill the purpose of your interaction with us.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • You may choose to submit your email address via a submission form located on the Site. Your email address may be used to send you news about the Services. We may use one or more service providers to administer these messages, but we do not share your email address with spammers or any other third parties without your permission.

4. Usage Details, Cookies and Other Technologies. As you use the Services, we may automatically collect certain information about your equipment, the Device, and your environment, including:

  • Details of your visits to the Site, use of the Device, or use of the Apps, including traffic data, your mobile device ID, IP addresses, device type, operating system, carrier, and location.
  • Information about the Device, such as activity logs and configuration.
  • Information about your environment, such as temperature, humidity, air quality, motion, audio, video, status of the Device (whether it is set to home or away).

The information we collect automatically helps us to improve the Services and to deliver a better and more personalized service by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize the Services according to your individual interests.
  • Speed up the Services.
  • Recognize you when you return to the Site.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Site.
  • Web Beacons. Pages of the Site may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

5. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To operate, maintain, enhance and provide all features of the Services.
  • Respond to customer service requests and improve your experience.
  • To fulfill any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • To notify you about changes to the Services or any products or services we offer or provide through it.
  • Send you marketing communications.
  • Conduct research and analysis.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

COMMUNICATIONS OPT-OUT:  You may choose to opt out of receiving marketing communications from us by following unsubscribe instructions included with our e-mails. You may also contact us at support@sentri.me.

6. Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To contractors, service providers and other third parties we use to secure and support our business.
  • To a buyer in connection with a sale of Sentri.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Service and other agreements.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Sentri, our customers or others.

7. Your Choices

You may, of course, decline to share certain personal information with us, in which case we may not be able to provide you some of the features and functionality of the Services. You may update, correct, or delete your profile information and preferences at any time by accessing your account preferences page on the Services. If you wish to access or amend any other personal information we hold about you, or to request that we delete any information about you that we have obtained from a third party application, you may contact us at support@sentri.me. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving commercial email from us, and any other promotional communications that we may send to you from time to time, by sending your request to us by email at support@sentri.me or by writing to us at the address given at the end of this policy. Please be aware that even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Services.

8. Changes to Our Privacy Policy
We may modify this Privacy Policy from time to time. All modifications to our Privacy Policy are effective immediately when posted. If you do not agree to the modified Privacy Policy, you may not use the Services.It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Site. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting the Site and this Privacy Policy to check for any changes.

9. Third Party ApplicationsThis Privacy Policy applies if you are a visitor to the Site or if you purchase Services. If you use a third party application or service that is integrated with Sentri, then such third party’s privacy policy will govern the use, storage and disclosure of your data in connection with such application or service. Sentri may receive orders, subpoenas or other legal demands for personally identifiable data that has been collected on behalf of such third party providers through the use of their applications or services. In such cases, Sentri refers the party requesting the personally identifiable data to the applicable third party provider. That provider will respond in accordance with its own policies and may disclose your personally identifiable data in response to such subpoena or other demand for information. Please remember that Sentri is not responsible for the policies and practices of such third party providers. If you have questions about any such disclosures, you should contact the applicable provider directly. Sentri will have no liability in connection with any act or omission of any such provider with respect to your data or information or otherwise.

10. International Visitors

The Services are hosted in the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.

11. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Sentri Inc.
340 S Lemon Avenue #2238
Walnut, CA 91789
support@sentri.me